Returns & Exchanges
At Zima Dental US, we stand behind our products with a 30-day money-back guarantee to ensure you achieve the perfect clean. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to make things right.
Initiate Your Request
Contact our dedicated support team via the help portal with your order number and reason for return to receive your Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all components and accessories are included to qualify for a full refund.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing